Shipping policy

Shipping

We ship to most countries in the world!

Shipping costs are calculated by weight and volume, from 25 SEK and free shipping for orders over 1,500 SEK within Sweden. Goods that are in stock are normally shipped within 24 hours (excluding weekends). Normal delivery time is 1-3 weekdays. 

We normally use DHL or PostNord for deliveries within Sweden. 
For orders outside Sweden, we also deliver with UPS, FedEx, etc. 
If the customer has specific delivery requests, please let us know when ordering, and we will try to accommodate as best we can (note that extra shipping fees will apply, if so, this will be communicated before delivery). 

Orders in and outside Sweden that are sent as a letter or other, non-trackable shipping method, we have no way of tracking in the event of missing/failed delivery and compensation for lost goods cannot be granted.
For certain bulky (over 150 cm) or heavy (over 20 kg) goods/deliveries, a shipping surcharge may apply. In such cases, the customer will be notified before delivery.

Information on shipping options:

PostNord Brev: for very light shipments that can be sent as regular mail. Not trackable.

PostNord Varubrev: for light, non-bulky shipments. Normally delivered to your home in a mailbox or to your door, and in some cases (if it does not fit in a mailbox) to a representative. Trackable, responsibility for the shipment passes to the customer after delivery has taken place. 

DHL ServicePoint: for most of our shipments up to 20 kg, sent with DHL for collection at a service point (representative/parcel locker), trackable.

DHL ServicePoint (free shipping over 1,500 SEK): same as above but without shipping costs when the conditions for free shipping have been met.

DHL Parcel (business only): delivery directly to business, delivery to the specified address during the day included, trackable.

Note! Only selectable shipping options based on the weight and volume of the shopping cart are displayed at checkout.

Transport damage upon delivery:

Always check the shipment upon receipt. If the packaging is damaged, inform the driver/agent directly and contact us.

Uncollected shipments

In the event of an uncollected shipment, Floby Överskottslager AB reserves the right to charge a fee to cover the costs incurred in connection with this, DHL ServicePoint and Postnord Varubrev (which ends up with the agent) are held for 7 days before the shipment is returned.

When collecting from our store in Floby, agree on a time for collection before delivery.